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(02) 8819 6476 Corporate

Casterly

Current as of 10 Nov 2026

Return, Exchange & Warranty Policy

How to Start

We accept return requests for defective products only, subject to our return window and product condition requirements.

To begin your return, exchange, or warranty request, please follow these simple steps:

Email [email protected] .
Attach your order number, a short description of the issue, and photos or videos as proof.
Wait for confirmation and detailed return, exchange, repair, or replacement instructions from our support team.
Once approved, you may return the item in store or at our designated drop-off location.

Returns, Exchanges, and Warranty Coverage

Policy Detail	Information
Country	Philippines
Returns	Accepted for defective products only
Exchanges	Accepted
Product Condition	New and slightly used
Return Window	Within 7 days from the date received
Return Method	In store or at a drop-off location
Restocking Fee	No cost
Refund Processing Time	Up to 7 days after return approval and item inspection

Item Type	Warranty Coverage
Laptops / Desktops	Up to 3 months
Monitors / Peripherals	1 month
Chargers / Batteries	7 days functional warranty

Timelines

Support response — 1–2 business days
Diagnostic / inspection — 2–3 business days after arrival
Resolution — 3–7 business days (repair, replacement, exchange, or store credit, depending on eligibility)
Refund processing — up to 7 days after approval and final inspection